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Trustees

The Pioneer Academy Trust Board is constituted to create robust and challenging governance across our schools, realising the ambitions and aspirations for high achievement.  Building on the excellence of the quality of governance, the Multi Academy Trust Board will bring synergy to the leadership, management and policy framework for all schools.

The Trust board will hold the Governing Bodies accountable.

The Board will meet termly and comprise: the Chair of Governos from each of the 6 schools, the CEO and up to 4 member appointees.

The Board has overall responsibility for the management and administration of The Pioneer Academy: the operations of all schools, with some responsibilities delegated to the Local Governing Bodies of the schools. The Local Governing Bodies are legally functioning committees of the Trustees Board. They will meet termly and have their own committees, looking after the standards, resources and buildings and premises.

The Board also has sub committees for Staff Disciplinary issues, Complaints and Appeals and Pupil Exclusions.

Governors

Chair of Governors: Mrs Nicola Long 

Email: governors@woodcoteprimary.croydon.sch.uk

Woodcote Primary School's Governing Body offers strategic direction to the school, reviews the school's Vision Statement and Development Plan annually and ensures that continuous improvement is achieved at the school. All governors visit the school at least once a term (often more), and complete a report on the standards that they observe during their visit. Governors also attend an INSET day annually.

It is up to each and every governor to fulfil his or her statutory responsibilities efficiently and to implement any changes within set deadlines. Every governor undertakes regular CPD, in order to keep their understanding, skills and knowledge up-to-date. This ensures that they contribute to the school running efficiently with continually rising standards.

The Governing Body sets an appropriate budget each year, which allows Woodcote Primary to achieve its desired outcomes.  Budget data is scrutinised termly by the Governing Body, and challenged when appropriate to ensure best value. Governors attend regular training and update their knowledge on financial procedures each year.

Governors ensure the health and safety of all users of the school premises, including procedures for safeguarding children.  Accidents are monitored, audits are scrutinised and recommendations are implemented accordingly.  Policies are reviewed annually and Health and Safety is an agenda item at every meeting.

Governors encourage good citizenship in the school and community.  Community cohesion is promoted through school policy, community events and governor interactions.  Governors are aware of the links between the community and the school, and they offer appropriate challenge to maintain standards.

The current Governing Board is made up as follows:
Mrs Claire Baldock - Head Teacher (Ex-officio by virtue of office as headteacher)
2 x parent governors
1 x staff governors
5 x Co-opted Governors
1 x Associate Governor

The full Governing Body meets half termly with specific roles covered by teams of at least two governors who report back at each meeting.

Formal Complaints

Across The Pioneer Academy we promise to listen to any concerns and complaints raised by our families. We want to make sure any problems a family experiences are sorted as quickly as possible, so all our pupils can be happy and feel safe at school. The Pioneer Academy’s Complaints Policy has been created to support families, so that they know who to talk to and what will happen once a concern or complaint has been reported to the school. The policy is found on each school’s website.

Definition

A “complaint” is something you make when you are unhappy about something or someone.

A “concern” is when you have a worry or doubt about something or someone.

The Stages of the Complaints Procedure

Stage 1 - Informal meeting at the school to explain and ideally resolve the problem

Stage 2 - Formal (the concern has become a complaint, which is put in writing and investigated by the Head Teacher or a nominated senior leader)

Stage 3 – Formal (the complaint is unresolved at Stage 2 and the Chair of the School Board investigates)

Stage 4 - A formal hearing (the complaint is unresolved at Stage 3, therefore a hearing is arranged with a panel of governors from other schools within The Pioneer Academy) 

2020 - 2021

Date when HT was formally notified of the complaint (stage 2)

 

Outcome:

  • Complaint resolved
  • Recommendations implemented
  • Moved to stage 3

 

 

 

Date when the Chair of School Board investigated the complaint (stage 3)

Outcome:

  • Complaint resolved
  • Recommendations implemented
  • Moved to stage 4

 

 

 

Date when complaint appeal hearing held

(stage 4)

Outcome:

•Complaint resolved

•Recommendations implemented

Any further information

April 2021

Complaint resolved

 

 

 

 

 

09.06.2021

Complaint resolved

 

 

 

 

 

 

 

27/05/2021

Complaint resolved

 

 

 

12.05.2021

Complaint resolved

 

 

 

 

 

 

 

 

 

23.06.2021

Complaint resolved

 

05.07.2021

Complaint resolved

 

 

 

 

 

2021 - 2022

Date when HT was formally notified of the complaint (stage 2)

 

Outcome:

  • Complaint resolved
  • Recommendations implemented
  • Moved to stage 3

 

 

 

Date when the Chair of School Board investigated the complaint (stage 3)

Outcome:

  • Complaint resolved
  • Recommendations implemented
  • Moved to stage 4

 

 

 

Date when complaint appeal hearing held

(stage 4)

Outcome:

•Complaint resolved

•Recommendations implemented

Any further information

15/03/2021

Resolved

 

 

 

 

 

28/09/2021

Resolved

 

 

 

 

 

30/09/2021

Resolved

 

 

 

 

 

14/10/2021

Resolved

 

 

 

 

 

15/10/2021

Resolved

 

 

 

 

 

15/10/2021

Resolved

 

 

 

 

 

15/10/2021

Resolved

 

 

 

 

 

10/11/2021

Resolved and actions put in place

 

 

 

 

 

11/11/2021

Resolved

 

 

 

 

 

16/11/2021

Recommendations implemented

 

 

 

 

 

25/11/2021

Resolved

 

 

 

 

 

26/11/2021

Suggested move to Stage 3 (not made as far as I know)

 

 

 

 

 

14/11/2021

Resolved

 

 

 

 

 

04/10, 03/11, 15/11, 17/11, 22/11, 02/12, 06/12

Moved to Stage 3

 

 

 

 

 

 

 

03/12

Recommendations implemented

 

 

 

 

 

 

30/11

Complaint resolved

 

 

 

September 2022- Complaints from Summer term 2022

Date when HT was formally notified of the complaint (stage 2)

 

Outcome:

  • Complaint resolved
  • Recommendations implemented
  • Moved to stage 3

Date when complaint appeal hearing held

(stage 3)

Outcome:

•Complaint resolved

•Recommendations implemented

Any further information

 

24/05/2022

Complaint Resolved

 

 

 

 

20/07/2022

Moved to Stage 3

Ongoing

 

 

 

13/07/2022

Complaint Resolved

 

 

 

29/04/2022

Complaint Resolved

 

 

 

 

12/05/2022

Complaint Resolved

 

 

 

 

18/05/2022

Complaint Resolved

 

 

 

 

16/05/2022

Moved to Stage 3

 

Parent did not continue

 

 

23/05/2022

Complaint Resolved

 

 

 

 

23/05/2022

Complaint Resolved

 

 

 

 

26/05/2022

Moved to Stage 3

 

Parent Removed Child

 

 

 

 

 

 

 

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